FAQs
Choosing products, delivery and contacting the store.
What can I find at ZUMOTEC?
The catalog includes sunglasses and glasses, eye care, face care, beauty products, shaving accessories, oral care, hearing aids and auxiliary tools. Browse the collection directory for all categories.
How do I choose an eyewear variant?
Check the exact frame and lens colour, dimensions and listed material. Classic Black Frame Travel Glasses and Olive Green Pilot Sunglasses offer different combinations; the Rectangular Frame listing specifies resin lenses. A gallery may show several options.
How many pairs are included?
The packing lists for the Classic Black Frame Travel Glasses, Olive Green Pilot Sunglasses and Rectangular Frame Sunglasses each state one pair. Check other listings individually; multiple items in a photograph do not determine the quantity.
How long does delivery take?
The existing policy lists 1–2 weeks of preparation followed by the selected service’s transit estimate. Free shipping is listed for orders over €60 to most countries. Read the Shipping Policy for destination restrictions and charges.
Where can I find tracking information?
The shipping policy states that the dispatch email contains the tracking number and tracking website. Keep your order reference when contacting the store for clarification.
Can I change or cancel an order?
The existing policy permits changes or cancellations within 24 hours and places restrictions on dispatched orders. Later cancellation requests can incur charges. Read the full conditions.
What are the return conditions?
The policy permits requests within 14 days for eligible unused goods in original packaging with complete accessories. Fees and exclusions apply, including custom products and large orders. Read the Refund & Return Policy and contact the store before returning an item.
How can I contact ZUMOTEC?
Email [email protected] or use the contact form. Listed hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Full existing FAQ terms
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping when orders over €60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
• Free when orders over €60, €20 shipping fee when orders less than €60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If the products you received are damaged, we will replace them for free.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. What are the usage instructions and precautions for the products?
Detailed usage instructions, including how to use, dosage, suitable users, and precautions, are provided on each product's detail page. Please read the product description carefully before purchase and follow the instructions for use. If you have any questions, feel free to contact our customer service team for assistance.
2. How long is the shelf life of the products, and how should they be stored to maintain their effectiveness?
The shelf life of the products is clearly indicated on the product packaging. To maintain the effectiveness of the products, please store them according to the storage instructions on the packaging, such as avoiding direct sunlight, high temperatures, or humid environments.
3. Are the products suitable for pregnant women or those with sensitive skin?
The suitability of different products may vary. For pregnant women or those with sensitive skin, we recommend reading the product description carefully before purchase and consulting with a professional doctor or dermatologist for advice. If the product description clearly states that it is suitable for pregnant women or sensitive skin, you can use it with confidence while following the usage instructions.
